Contents
Privacy questions?
support@goldbets.run
This Privacy Policy applies to all users of the GoldBets platform (goldbets.run). By registering an account or using any GoldBets service, you acknowledge that you have read and understood this policy and consent to the data practices described herein. If you have questions at any point, our support team is available 24/7 through the live chat in your account or by email at support@goldbets.run.
About This Policy
GoldBets ("we," "us," "the platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy describes the personal information we collect from registered players and site visitors, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the rights available to you regarding your own data.
This policy is written specifically for the Pakistani context. GoldBets operates exclusively for users in Pakistan, and the data practices described here reflect the realities of how the platform functions for a Pakistani player base — including the use of local payment methods such as Easypaisa, JazzCash, NayaPay, SadaPay, and IBFT bank transfers.
GoldBets takes data protection seriously not because it is a legal obligation, but because player trust is the foundation of everything the platform does. A player who does not trust that their personal information is handled responsibly cannot have a genuinely positive experience with the platform. Our aim is to be transparent, proportionate, and straightforward about how data flows through GoldBets — and this policy is part of delivering on that commitment.
This policy should be read alongside the Terms and Conditions. Together, they form the full framework governing your relationship with GoldBets and how your personal data is handled.
GoldBets serves players across Pakistan — from Lahore to Karachi — with full commitment to data privacy and security.
Data We Collect
GoldBets collects only the personal data that is necessary to operate the platform, comply with regulatory requirements, process payments, and provide customer support. We do not collect data speculatively or in excess of what is needed for these specific purposes.
Registration Data
When you create a GoldBets account, we collect: your full legal name, email address, Pakistani mobile number, date of birth, and the password you create. This information is required to establish your account and verify that you meet the minimum age requirement of 18 years.
Identity Verification Data
As part of our Know Your Customer (KYC) process — which may be triggered at first withdrawal or at any point during account review — we may collect copies of your CNIC (Computerised National Identity Card), proof of address, and in some cases proof of payment method ownership. This data is used solely for identity verification and is handled with the highest level of care.
Financial and Transaction Data
We collect records of all deposits, withdrawals, and wagers made on your GoldBets account. This includes the amounts, timestamps, payment methods used, and transaction reference numbers. We do not store your full card number or CVV — card transactions are handled by a PCI-DSS certified payment processor. For mobile wallet transactions via Easypaisa, JazzCash, NayaPay, or SadaPay, we record the wallet number associated with the transaction but do not have access to your wallet PIN or authentication credentials.
Gaming Activity Data
We collect detailed records of your gaming activity on GoldBets — including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account administration, responsible gaming monitoring, bonus calculation, and platform improvement.
Technical and Device Data
When you access GoldBets, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, and session timestamps. This data is used for security purposes, fraud detection, and to optimise the platform for the devices most commonly used by Pakistani players.
Communications Data
If you contact GoldBets support via live chat or email, we retain records of those communications. This includes the content of messages, timestamps, and the resolution reached. This data is used to improve support quality and to resolve any disputes that may arise.
How We Use Your Data
GoldBets uses personal data for the following specific purposes:
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account Creation & Management | Registration data, mobile number, email | To establish and administer your GoldBets account |
| Identity Verification (KYC) | CNIC, date of birth, address proof | To confirm age eligibility and prevent fraud |
| Payment Processing | Transaction data, payment method details | To process deposits and withdrawals in PKR |
| Bonus & Promotion Administration | Gaming activity, wager records | To track wagering requirements and credit bonuses accurately |
| Responsible Gaming Monitoring | Gaming patterns, session data | To identify at-risk behaviour and apply player protections |
| Fraud Detection & Security | IP address, device data, transaction patterns | To protect accounts and the platform from fraudulent activity |
| Customer Support | Account data, communications records | To resolve queries, disputes, and technical issues |
| Platform Improvement | Aggregated usage and technical data | To optimise performance for Pakistani mobile connections and devices |
| Regulatory Compliance | Identity, transaction, and gaming data | To fulfil legal and regulatory obligations |
GoldBets does not use your personal data for purposes beyond those listed above without obtaining your separate and explicit consent. We do not engage in profiling or automated decision-making that has a legal or significant effect on your account without human review involvement.
GoldBets collects only the data needed to keep your account secure and your experience smooth — nothing more.
Legal Basis for Processing
GoldBets processes your personal data on the following legal grounds:
Contractual Necessity
The majority of data processing at GoldBets is necessary to fulfil the contract between GoldBets and you — that is, to operate your gaming account, process payments in PKR, and deliver the services you signed up for. Without this processing, GoldBets cannot provide the services described in the Terms and Conditions.
Legal Obligation
Certain data processing — particularly identity verification and the retention of transaction records — is required by applicable regulatory and anti-money laundering obligations. GoldBets must process and retain this data to comply with these requirements, and does so regardless of any individual player's preference.
Legitimate Interests
Some processing is carried out on the basis of GoldBets' legitimate interests — for example, fraud detection, platform security monitoring, and the analysis of aggregated usage data to improve performance. In each case, GoldBets has assessed that these interests do not override the privacy rights of individual players, given the proportionate and targeted nature of the data use.
Consent
Where GoldBets processes data for purposes beyond those listed above — for example, sending you optional marketing communications about promotions — this is done on the basis of your explicit consent. You can withdraw this consent at any time by contacting support or updating your communication preferences in your account settings. Withdrawal of consent for optional processing does not affect the lawfulness of processing carried out before withdrawal.
Sharing Your Data
GoldBets does not sell, rent, or trade your personal data to any third party. Personal data is only shared in the limited and specific circumstances described below:
Payment Processors
To process deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard, GoldBets shares the minimum necessary data with the relevant payment service providers. For mobile wallet transactions, this typically means your wallet-registered mobile number and the transaction amount. For card transactions, the data is passed directly to the PCI-DSS certified processor — GoldBets itself does not receive or store your full card details.
Identity Verification Services
Where KYC verification is required, GoldBets may share your identity documents and personal details with a third-party verification service for the purpose of confirming your identity. These services are bound by strict confidentiality obligations and use the data only for the verification purpose.
Regulatory and Legal Authorities
GoldBets may be required to disclose player data to government authorities, law enforcement agencies, or regulators where required by law or valid legal process. Such disclosures are made only where required and are limited to the data specifically requested.
Platform Technology Partners
GoldBets uses third-party technology to deliver certain platform functions — including game software from certified game studios, live casino streaming infrastructure, and fraud detection tools. These partners may process limited data in the course of providing their services. All technology partners are bound by data processing agreements that restrict their use of your data to the specific service being provided.
GoldBets will never share your personal data with advertisers, data brokers, or any party for direct marketing purposes without your explicit consent.
Cookies and Tracking Technologies
GoldBets uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, and understand how the site is being used. Here is what each category of cookie does:
Essential Cookies
These are required for the platform to function. They manage your login session, maintain your account security state, and ensure game sessions operate correctly. You cannot opt out of essential cookies — doing so would prevent the platform from functioning properly.
Performance Cookies
These cookies collect aggregated, anonymised data about how players use the GoldBets platform — which pages are visited most, where errors occur, and how game loading performance varies across different connection types. This data helps us improve the platform, particularly for the mobile connections and mid-range Android devices most commonly used by Pakistani players. These cookies can be disabled in your browser settings.
Functional Cookies
These remember your preferences — for example, your preferred game lobby view or language settings. They are not essential but improve your experience. You can disable them without preventing access to the platform.
GoldBets does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings at any time. Most modern browsers on Android (the most common device type among GoldBets players in Pakistan) allow you to view and clear cookies from the browser settings menu.
Data Security
GoldBets implements multiple layers of technical and organisational security to protect your personal data. The security measures in place include:
- 256-Bit SSL Encryption: All data transmitted between your device and GoldBets servers is encrypted using 256-bit SSL/TLS. This is the same standard used by international banking institutions and means your data cannot be intercepted or read in transit.
- PCI-DSS Certified Payment Processing: Card payments are handled by a PCI-DSS certified processor. Your full card number and CVV are never transmitted to or stored on GoldBets' own servers at any point in the payment process.
- Access Controls: Personal data is accessible only to GoldBets staff and systems that need it for a specific, legitimate purpose. Access is logged and reviewed regularly.
- Two-Factor Authentication: All GoldBets player accounts can be protected with SMS-based two-factor authentication. We strongly recommend enabling this feature, which adds a second layer of protection against unauthorised account access even if your password is compromised.
- Regular Security Monitoring: GoldBets monitors its infrastructure continuously for unusual access patterns, suspicious activity, and potential security vulnerabilities. Any incidents are investigated promptly.
- Data Minimisation: GoldBets limits the data it collects and retains to what is necessary. Data that is no longer needed for any legitimate purpose is securely deleted.
Important: GoldBets' technical security measures protect data on our end. You are also responsible for maintaining the security of your own account — keep your password strong, enable two-factor authentication, and never share your login credentials with anyone. GoldBets staff will never ask for your password.
GoldBets is designed for Pakistani players on mobile — and our security systems are built to match.
Data Retention
GoldBets retains personal data only for as long as it is needed for the purpose it was collected, or for as long as required by applicable law and regulation. The following general retention principles apply:
- Account Data: While your account is active, all account data is retained in full. After account closure, basic account records are retained for a minimum of five years to meet regulatory obligations related to anti-money laundering and fraud prevention.
- Transaction Records: All financial transaction records — deposits, withdrawals, wagers — are retained for a minimum of five years following the transaction date, in line with standard financial record-keeping requirements.
- Identity Verification Documents: KYC documents are retained for a minimum of five years after the account is closed or the verification process is completed, whichever is later.
- Support Communications: Records of support interactions are retained for three years from the date of the interaction, or longer where a dispute is ongoing.
- Technical Log Data: IP addresses and session logs are retained for a maximum of twelve months unless required for longer as part of a security investigation.
When data reaches the end of its retention period, it is securely deleted or anonymised in a way that makes it impossible to reconnect to any individual player.
Your Rights
As a GoldBets player, you have the following rights with respect to your personal data. To exercise any of these rights, contact support via the live chat in your account or at support@goldbets.run. GoldBets aims to respond to all data rights requests within 30 days.
Right of Access
You can request a copy of all personal data GoldBets holds about you. We will provide this in a readable format within 30 days of your request.
Right to Rectification
If any personal data GoldBets holds about you is inaccurate or out of date, you have the right to have it corrected. Contact support with the corrected information.
Right to Erasure
You can request deletion of your personal data in certain circumstances. Note that data required by law or regulation — such as financial transaction records — cannot be deleted before its mandatory retention period ends.
Right to Restrict Processing
You can ask GoldBets to stop processing your data for specific purposes while a query or dispute is being resolved, even if the data itself is not deleted.
Right to Data Portability
You can request a copy of the data you have provided to GoldBets in a structured, machine-readable format. This applies to data processed on the basis of your consent or contract.
Right to Withdraw Consent
Where processing is based on your consent — such as optional marketing communications — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of earlier processing.
Children's Privacy
GoldBets is strictly an adult platform intended for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires users to confirm their date of birth and that they are at least 18 years old, and GoldBets uses identity verification to enforce this requirement.
If GoldBets becomes aware that a registered account belongs to a person under 18, that account will be immediately suspended, all data associated with it will be reviewed, any balances will be refunded to the source payment method, and the account will be permanently closed. Any winnings generated will be forfeited.
If you are a parent or guardian and believe a minor may have registered on GoldBets using false information, please contact us immediately at support@goldbets.run. We will investigate and take appropriate action as a priority.
Policy Changes
GoldBets may update this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, or improvements to the transparency of our disclosures. When material changes are made, we will:
- Post the updated policy on this page with a revised "Last Updated" date
- Notify all registered players by email to the address associated with their account
- In some cases, display a notice within the GoldBets account interface
Your continued use of GoldBets after any update to this policy constitutes your acceptance of the revised version. If you disagree with any change, you should cease using the platform and, if you wish, close your account and withdraw your balance before the change takes effect.
We encourage all players to review this page periodically — not because we anticipate frequent or significant changes, but because staying informed about how your data is handled is always worthwhile.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way GoldBets handles your personal data, please reach out through any of the following channels:
- Live Chat: Available 24/7 from within your logged-in GoldBets account — the fastest way to get a response
- Email: support@goldbets.run — for detailed privacy requests or formal data rights enquiries
GoldBets aims to acknowledge all privacy-related enquiries within 24 hours and to fully resolve them within 30 days. For data access or erasure requests, we may need to verify your identity before processing the request to ensure we are responding to the correct account holder.
This Privacy Policy was last reviewed in June 2025. The version published on this page is always the current and applicable version. Earlier versions are available on request.
How GoldBets Protects Your Privacy Every Day
Privacy is not a one-time policy document — it is a set of daily practices built into how GoldBets operates. Here is what that looks like in practice.
End-to-End Encryption
Every connection to GoldBets is encrypted with 256-bit SSL. Your login credentials, payment information, and gaming data are protected in transit and at rest. No one — including GoldBets staff — can read your password or payment PIN.
Zero Data Sales — Ever
GoldBets has never sold player data and will never do so. Your personal information is used exclusively for operating your account and is not shared with advertisers, data brokers, or any commercial third party for purposes unrelated to your GoldBets account.
PCI-DSS Card Security
Card transactions go through a certified payment processor. GoldBets never stores your card number or CVV. The only card data GoldBets holds is what's needed to match a withdrawal to the correct card — specifically the last four digits and expiry.
KYC That Protects You
Identity verification protects you as much as it protects the platform. By confirming that only the real account holder can withdraw funds, KYC is one of the most important protections GoldBets provides against account takeover and fraud.
Mobile Wallet Privacy
When you use Easypaisa, JazzCash, NayaPay, or SadaPay at GoldBets, your wallet PIN and authentication credentials are never visible to or stored by GoldBets. Only the mobile number and transaction amount are recorded as part of the transaction log.
Clear Retention Limits
GoldBets does not hold your data indefinitely. Each category of data has a defined retention period after which it is securely deleted or anonymised. Financial records are kept for regulatory compliance; everything else is cleared once it is no longer needed.
Your Privacy Is Protected — Join GoldBets With Confidence
GoldBets was built for Pakistani players, with Pakistani payment methods and a clear commitment to data privacy. Registration is free, takes under two minutes, and your data is protected from the moment you sign up.
18+ only • Play responsibly • This policy applies to all GoldBets accounts